Health & Safety

We ask for your cooperation to ensure the safety of our community and staff.

We kindly ask that you:  

  • Show up to your appointment with proof of being fully vaccinated, or we will not be able to honour your booking and we will have to charge you for the booking.

  • Should you wish to reschedule your booking please reply to your booking confirmation email with new date and time options that work for you.

  • Use your phone to check in at the entrance of the studio, next to the wooden door. Please use the provided hand sanitiser at reception, we also provide hand sanitiser in each sauna room for your convenience.

  • Please BYO water bottle and towel to your sauna treatment, to minimise handling.

  • Please be mindful of social distancing requirements, on the premises you are required to keep a distance of 1.5m from other guests.

  • If you are feeling unwell, showing any symptoms or have come into contact with anyone who has tested positive for COVID-19 please do not come to your session or enter the space. Please notify us of your reason for cancellation. During this period the 6-hour cancellation policy does not apply to those who are feeling unwell.

  • We will routinely clean sauna rooms, door handles, as well as disinfect all frequently touched surfaces, such as Eftpos terminals, bathroom taps, and countertops.

  • Disposable paper towel will be used to clean throughout the studio as well as in bathrooms to avoid risk of cross-contamination of hand towels.

  • Continuous training so that we are clear on what is required of us as a business, as well as maintaining consistent communication with staff.

We are following government guidelines and resources closely to equip ourselves with the tools and knowledge of what is required and expected of us as a business in the health and wellness space. Our Workplace Health and Safety response to COVID-19, is drawn on resources such as Safe Work Australia, the Department of Health and Human Services Victoria, and Worksafe Victoria. We will continue to measure the current policies outlined by the government.

We kindly ask for your patience and understanding during this time, please feel free to contact us should you have any questions about any of the above. We look forward to welcoming you back to the studio. 

With thanks and gratitude.

Sona Rooms Team