Terms of Service

Copyright 

Unless otherwise indicated Sona Rooms owns all copyright of the material on this website. All registered or unregistered trademarks used on the website are property of their respective owners. All copyright, data, software, graphics and images, logos, trademarks, photographs, and other intellectual property on the website is owned, controlled by, or licensed to Sona Rooms.

Studio Terms and Conditions 

Please read through the terms and conditions on our website before registering. When signing up as a client of Sona Rooms, you agree to the terms and conditions as laid out on our website. 

- Please arrive 5 minutes before a session

- BYO towels or available for hire at additional cost

- Please check in with front of house when you arrive 

- Sessions will be forfeited for late arrival of 20 minutes or more

- Sona Rooms not responsible for the safekeeping of your belongings

- Sona Rooms has the right to refuse entry at anytime

- Bookings are strictly to be made online via our website, or social media links where applicable. Booking request over the phone or social media without payment is not accepted.

- Sona Rooms is not liable to refund, transfer or offer compensation of any kind for sessions that are late, changed or cancelled for any reason.

-To book a session you must either have credits in your account or pay online at the time of booking. Payment can also be taken over the phone with a credit card.

Sona Rooms is not liable for health claims or benefits discussed on websites or social media. 

By booking into a session you automatically agree to the above terms & conditions.

Cancellation Policy 

We have a strict 6 hour reschedule and cancellation policy for all appointments. Cancellations will not be accepted via social media. Should you cancel/reschedule your appointment within the 6 hour period you will forfeit the session or be charged at the full rate. 

Pricing 

All prices are quoted in Australian Dollars ($AUD) and all transactions are processed in Australian Dollars ($AUD).

Prices, products and offers include GST. 

Prices are subject to change without notice.

Sale items are only available at the lower price during the sale period.

Prices may increase from time to time to reflect increases in cost and benefits.

Sona Rooms does not offer refunds, transfers, suspensions or extensions on services or products for change of mind, injury, illness, change of address or any other reason.

All passes and memberships are non-transferable.

Gift Cards 

Gift Cards can be used for sauna and ice bath services only. Gift Cards may be purchased online or in the studio. Gift Cards are not redeemable for cash. Valid for 12 months from the date of first use.

Sona Rooms does not offer refunds, transfers, suspensions or extensions on Gift Cards for change of mind, injury, illness, change of address or any other reason. All purchases are final. We accept no responsibility if a card is lost, stolen, destroyed, or used without your permission.

Sauna Packs & Memberships

5 Sauna Pack are valid for 6 months from first visit, 10 Sauna Pack are valid for 12 months from first visit.

Memberships are renewed each month from the day of purchase, with a minimum of 3 months commitment. Unused sessions do not roll over to the next month. 30 days notice for cancellation.

Sona Rooms does not offer refunds, transfers, suspensions or extensions for change of mind, injury, illness, change of address or any other reason. 

Any non-cancellations, no shows will result in forfeiting that visit. 

Introductory Offers

Sona Rooms Introductory Offers are available only to new clients only. Your intro pass will activate from your first visit 

Your Intro pass is valid for 30 days from your first visit.